Visitors Can’t Access Your Website? They Need to Update Their Internet Explorer Security Settings!

If you have received any calls recently about your site not working…. there has been an update to the Internet!  Seriously, a security upgrade has recently deprecated some security settings in some versions of Internet Explorer, and this is affecting sites around the Internet.  You can read more about this change here: http://blog.varonis.com/ssl-and-tls-1-0-no-longer-acceptable-for-pci-compliance/.

Regardless, some of your users will be affected by Ironistic sites as well as many other sites across the Internet.  The following is applicable to any website using and SSL security certificate hosted by Ironistic:

On September 30, 2015, we made an important security update to our web server. Most visitors will not notice a difference, but some Internet Explorer users may let you know that they are unable to access your website. If they are unable to access your website, their Internet Explorer security settings are out of date.

Please let your website visitors know that they can follow these simple instructions to get restore access to your website. This will also keep your visitors secure across other sites on the web. No one should be using Internet Explorer without these settings in place. (Actually, everyone should upgrade to Microsoft Edge regardless!)

  1. Select “Tools” > “Internet Options”
    NOTE:  Depending on your IE settings, the “Tools” menu may be a gear icon in the upper right hand corner.
  2. Go to the “Advanced” tab.
  3. Scroll down to the “Security” section.
  4. Locate and check “Use TLS 1.0”.
    If your browser has additional TLS options, such as TLS 1.1 and TLS 1.2, these should also be selected.
  5. Then, press the “OK” button.

This will fix the access error for all users.

Please let us know if anyone takes these steps and is still not able to access the site.


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